Terms & Conditions

These terms apply when you buy from chayetinats.com. We wrote them to be short and clear. They don’t take away any right the law gives you.

1. Who you’re buying from

CHAYETINATS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Our products are made and shipped from Belgrade, Serbia.

Email: info@chayetinats.com · Viber/WhatsApp: +381 63 173 9358 · Instagram: @chayetinats

2. How to order

  1. Choose your item and size, and add it to the cart.
  2. Click “Check out”. You can check out as a guest.
  3. Enter your address and phone number, and choose delivery and payment.
  4. Check everything before you place the order. Until then, you can go back and change anything.
  5. Click to place your order.
  • Right after you order, you get an email confirming that we received it.
  • Cash on delivery, card, Apple Pay or Google Pay: your order is accepted at that moment.
  • If an item sells out before we accept your order, we tell you right away and refund anything you paid.

3. Prices

  • All prices are in Serbian dinars (RSD) and are final.
  • The only thing added at checkout is delivery, and only on orders under 6,500 RSD.
  • You pay the price shown on the site when you place your order.
  • When an item is on sale, the crossed-out price is the lowest price it had in the 30 days before the sale.

4. Payment

  • Cash on delivery (Serbia only). Pay the courier in cash when your parcel arrives. There is no extra fee.
  • Card, Apple Pay or Google Pay, through Shopify’s secure checkout.
  • If a cash-on-delivery parcel is refused without a message from you first, we may ask you to pay by card on your next order.

5. Delivery

  • Serbia: we send your order within 1 working day. Courier delivers it in 1 to 3 working days, so 2 to 4 working days in total. Delivery costs 500 RSD, or nothing on orders of 6,500 RSD or more.
  • Outside Serbia: delivery takes 5 to 14 working days, and you see the cost at checkout. Your country may charge import VAT, customs duty and a courier fee. You pay these on delivery.
  • If we ever can’t deliver within 30 days, you can cancel and get a full refund.
  • Until your parcel reaches you, it’s our responsibility. If it’s lost or damaged on the way, we send a new one or refund you in full.
  • Full details are on our Shipping & Returns page.

6. Changing or cancelling an order

You can change or cancel your order until it ships. Message us on Viber, WhatsApp or by email as soon as you can. After it ships, you can still return it (section 7).

7. Returns and size exchanges

  • Returns: you have 30 days from delivery to return any item for any reason, including sale items. By law you have 14 days, and we give you 30.
  • Size exchanges: your first size exchange on each order is free in Serbia.
  • Refunds: we refund the full price, plus the delivery fee you paid when you ordered.
  • Return postage: in Serbia, 500 RSD for the return courier comes off your refund. Outside Serbia, you pay the return postage.
  • How to return: use the return form on our Shipping & Returns page, or write to us. That page has all the details.

8. Faulty items

  • Every item is covered for 2 years against defects, as Serbian law requires.
  • Send us a photo and your order number by Viber, WhatsApp or email.
  • We confirm that we got your complaint right away. We reply within 8 days and solve it within 15 days.
  • You choose a replacement or a full refund. We pay all delivery costs.

9. Our products

  • We try to show colours as they really are, but screens differ. Your item may look slightly different from the photo.
  • Washed pieces, like our Desert and Concrete styles, vary slightly from one piece to the next. That is part of how they’re made.
  • Every product page has a size guide in cm. If you’re unsure about your size, ask us before you order.

10. Our content

All photos, designs, logos and text on this site belong to CHAYETINATS. Please don’t use them commercially without our written permission. Sharing our posts on social media is always welcome.

11. Your personal data

Our Privacy Policy explains how we use your data.

12. Our responsibility

We are responsible for our products and our service as Serbian consumer law requires. Nothing in these terms limits your legal rights.

13. If we disagree

  1. Write to us first at info@chayetinats.com. Most problems are solved in a message or two.
  2. If we can’t agree, you can use out-of-court consumer dispute resolution in Serbia.
  3. Serbian law applies to these terms. If you live in another country, you keep the protection its consumer laws give you.

14. Changes and language

  • If we change these terms, the version that was live when you ordered applies to your order.
  • These terms are available in Serbian and English. If the two versions differ, the Serbian version applies.