Shipping & Returns

At a glance

  • Delivery in Serbia: 2 to 4 working days. 500 RSD, or free from 6,500 RSD.
  • Pay on delivery: pay the courier in cash when your parcel arrives. There is no extra fee. Card, Apple Pay and Google Pay also work.
  • 30 days to return: for any reason, including sale items.
  • Free first size exchange: we pay delivery both ways.
  • Faulty item? Every item is covered for 2 years, and we pay all the costs.
  • Questions? Viber or WhatsApp: +381 63 173 9358 · Instagram @chayetinats · info@chayetinats.com

1. Delivery in Serbia

  • We hand your order to the courier within 1 working day of confirming it.
  • Courier delivers to your door in 1 to 3 working days.
  • Delivery costs 500 RSD. Orders of 6,500 RSD or more ship free. Two tees, a tee and a cap, or any hoodie all ship free.
  • When your parcel leaves, we send you a tracking link.
  • No customs and no hidden costs. Your order is made and shipped in Serbia. At checkout we add nothing except delivery, and only on orders under 6,500 RSD.

2. Delivery outside Serbia

  • We ship to most European countries. You see the delivery cost at checkout before you pay.
  • Delivery takes 5 to 14 working days.
  • Pay on delivery is only available in Serbia.
  • Import charges: we ship from Serbia, which is outside the EU. When the parcel arrives, your country may charge import VAT, customs duty and a courier handling fee. You pay these to the courier. They are not included in our prices, so please check them before you order.

3. Payment

  • Cash on delivery (Serbia only). Pay the courier in cash when your parcel arrives. There is no extra fee.
  • Card, Apple Pay or Google Pay.
  • Changed your mind? Message us before your order ships and we’ll change or cancel it. No problem.

4. Size exchanges

Wrong size? Your first size exchange on each order is free, and we pay delivery both ways.

How it works:

  1. Message us within 30 days of delivery. Send your order number and the size you want.
  2. You send the old one back to us.
  3. When we receive it, we will send you the new size.
  • The item must be unworn and unwashed, with the tags still on.
  • Buying a gift? The person who gets it can exchange the size for free too. They just need the order number.
  • If the size you want is sold out, we give you a full refund instead.
  • Want a different item? Return this one for a refund (section 5) and place a new order.
  • Free exchanges are for orders delivered in Serbia. Any further exchange on the same order costs 500 RSD each way.

5. Returns and refunds

You have 30 days from delivery to return any item. You don’t need to give a reason. The law gives you 14 days, and we give you 30. Sale items can be returned too.

Try things on the way you would in a store. Please send them back unworn and unwashed, with the tags on. If an item comes back worn, washed or damaged, we may lower the refund by the value it lost.

How to return, in 3 steps:

  1. Tell us. Fill in the return form at the bottom of this page, or message or email us with your order number. Your order number is your proof of purchase. You don’t need a receipt.
  2. Send it back within 14 days of telling us. Send it by any postal service and keep the receipt.
  3. Get your money back.

What you get back:

  • The full price you paid, plus the delivery fee you paid when you ordered.
  • Return postage: in Serbia, we take 500 RSD for the return courier off your refund. Outside Serbia, you pay the return postage yourself.
  • You pay nothing to return an item that is faulty, or one we sent by mistake.

When you get it:

  • We refund you within 5 working days after the parcel reaches us, or after you send us proof that you sent it. We never take longer than 14 days from the day you told us.
  • Paid by card, Apple Pay or Google Pay: the money goes back to the same card. Your bank may take a few days to show it.
  • Paid on delivery: we send the money to your bank account in Serbia. Write the account number on the return form. You pay no fee.

6. Faulty, damaged or wrong item

  • By law, every item is covered for 2 years against defects.
  • Your parcel arrived damaged, or we sent the wrong item? Send us a photo and your order number by Viber, WhatsApp or email.
  • We confirm that we got your message right away. We reply within 8 days and solve it within 15 days.
  • You choose: a replacement or a full refund.
  • We pay all delivery costs.

7. Address problems and lost parcels

  • Please check your address and phone number at checkout. The courier calls you on that number.
  • If a parcel comes back because the address was wrong, we send it again. You pay the new delivery fee of 500 RSD.
  • If a parcel gets lost on the way, we send a new one or refund you in full. You pay nothing.
  • Sometimes we send one order in two parcels. You still pay delivery only once.

8. Contact us

  • Viber / WhatsApp: +381 63 173 9358
  • Instagram: @chayetinats
  • Email: info@chayetinats.com
  • We reply within 24 hours on working days.

Our products are made and shipped from Belgrade, Serbia.

CHAYETINATS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Return or Exchange Request

Which item and size, the new size for an exchange, or what is wrong. Faulty item? Send photos by Viber, WhatsApp or email.

Only if you paid cash on delivery