FAQs
Can’t find your answer? Message us on Viber or WhatsApp at +381 63 173 9358, or on Instagram at @chayetinats. We reply within 24 hours on working days.
Ordering and payment
Can I pay when the parcel arrives?
Yes. In Serbia, you pay the courier in cash when your parcel arrives, with no extra fee. You can also pay by card, Apple Pay or Google Pay.
Is it safe to pay by card?
Yes. Card payments go through Shopify’s secure checkout, and we never see your card number.
Do I need an account to order?
No. You can check out as a guest.
Can I change or cancel my order?
Yes, until it ships. Message us on Viber, WhatsApp or by email as soon as you can, and we’ll change or cancel it. If it has already shipped, you can still return it within 30 days. Please don’t refuse a cash-on-delivery parcel at the door. Message us instead.
Is the price final?
Yes. Prices are in RSD. The only thing added at checkout is delivery, and only on orders under 6,500 RSD. Orders in Serbia have no customs and no extra fees.
Delivery
How much is delivery?
In Serbia, delivery costs 500 RSD. It’s free on orders of 6,500 RSD or more, so two tees, a tee with a cap, or any hoodie ship free.
How fast will my order arrive?
We send your order within 1 working day. In Serbia, a courier brings it to your door in 1 to 3 working days, so 2 to 4 working days in total. Elsewhere in Europe, it takes 5 to 14 working days. You get a tracking link when your parcel leaves.
Do you ship outside Serbia?
Yes, to most European countries. If your country appears at checkout, we deliver there, and you see the delivery cost before you pay. Cash on delivery is only available in Serbia.
Will I pay customs?
Not in Serbia, because everything is made and shipped here. Outside Serbia, your country may charge import VAT, customs duty and a courier fee when the parcel arrives. You pay these to the courier, so please check them before you order.
What if my parcel is lost or arrives damaged?
We send you a new one or refund you in full, and you pay nothing. If it arrives damaged, send us a photo and your order number.
Size and fit
How do I find my size?
Every product page has a size guide in cm, measured flat. It also tells you the model’s height and the size she wears. The easiest way to choose: lay a tee or hoodie you love flat, measure it, and pick our size with the closest numbers.
I’m still not sure. Can you help?
Yes. Send us your height and your usual size on Viber, WhatsApp or Instagram, and we’ll tell you which size to pick. If it still doesn’t fit, your first size exchange is free.
Are your pieces for women?
Yes. Our collection is designed for women.
Exchanges and returns
What if the size is wrong?
In Serbia, your first size exchange on each order is free, and we pay delivery both ways. Message us within 30 days of delivery with your order number and the size you want. Send the old one back to us, and when we receive it, we send you the new size.
Can I return something?
Yes. You have 30 days from delivery to return any item for any reason, including sale items. Send it back unworn and unwashed, with the tags on.
How do I return an item?
- Message or email us with your order number, or fill in the return form on our Shipping & Returns page.
- Send the parcel back to us within 14 days of telling us, by any postal service, and keep the receipt.
- We refund you within 5 working days after the item reaches us.
Do I pay for returns?
In Serbia, we take 500 RSD for the return courier off your refund. Outside Serbia, you pay the return postage yourself. You never pay to return a faulty item or one we sent by mistake. We always refund the full price, plus the delivery fee you paid when you ordered.
How do I get my money back?
If you paid by card, Apple Pay or Google Pay, the money goes back to the same card, and your bank may take a few days to show it. If you paid on delivery, we send it to your bank account in Serbia. Write the account number on the return form. You pay no fee.
What if my item is faulty?
Every item is covered for 2 years. Send us a photo and your order number. You choose a replacement or a full refund, and we pay all delivery costs.
Where are your clothes made?
In Serbia. We ship every order from Belgrade.
Gifts
I don’t know their size. What should I do?
Pick the size you think is right. The person who gets the gift can exchange the size for free. They only need the order number.